Under UK data protection law, we must have a “lawful basis” for collecting and using
your personal information. There is a list of possible lawful bases in the UK GDPR.
You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief
set out below. You can find out more about your data protection rights and the
exemptions which may apply on the ICO’s website:
● Your right of access - You have the right to ask us for copies of your personal
information. You can request other information such as details about where we
get personal information from and who we share personal information with. There
are some exemptions which means you may not receive all the information you
ask for.
● Your right to rectification - You have the right to ask us to correct or delete
personal information you think is inaccurate or incomplete.
● Your right to erasure - You have the right to ask us to delete your personal
information.
● Your right to restriction of processing - You have the right to ask us to limit how
we can use your personal information.
● Your right to object to processing - You have the right to object to the processing
of your personal data.
● Your right to data portability - You have the right to ask that we transfer the
personal information you gave us to another organisation, or to you.
● Your right to withdraw consent – When we use consent as our lawful basis you
have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event
within one month.
To make a data protection rights request, please contact us using the contact details at
the top of this privacy notice.
your personal information. There is a list of possible lawful bases in the UK GDPR.
You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are in brief
set out below. You can find out more about your data protection rights and the
exemptions which may apply on the ICO’s website:
● Your right of access - You have the right to ask us for copies of your personal
information. You can request other information such as details about where we
get personal information from and who we share personal information with. There
are some exemptions which means you may not receive all the information you
ask for.
● Your right to rectification - You have the right to ask us to correct or delete
personal information you think is inaccurate or incomplete.
● Your right to erasure - You have the right to ask us to delete your personal
information.
● Your right to restriction of processing - You have the right to ask us to limit how
we can use your personal information.
● Your right to object to processing - You have the right to object to the processing
of your personal data.
● Your right to data portability - You have the right to ask that we transfer the
personal information you gave us to another organisation, or to you.
● Your right to withdraw consent – When we use consent as our lawful basis you
have the right to withdraw your consent at any time.
If you make a request, we must respond to you without undue delay and in any event
within one month.
To make a data protection rights request, please contact us using the contact details at
the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide and improve
products and services for clients are:
● Contract – we have to collect or use the information so we can enter into or carry
out a contract with you. All of your data protection rights may apply except the
right to object.
Our lawful bases for collecting or using personal information for dealing with queries,
complaints or claims are:
● Contract – we have to collect or use the information so we can enter into or carry
out a contract with you. All of your data protection rights may apply except the
right to object.
Our lawful bases for collecting or using personal information to provide and improve
products and services for clients are:
● Contract – we have to collect or use the information so we can enter into or carry
out a contract with you. All of your data protection rights may apply except the
right to object.
Our lawful bases for collecting or using personal information for dealing with queries,
complaints or claims are:
● Contract – we have to collect or use the information so we can enter into or carry
out a contract with you. All of your data protection rights may apply except the
right to object.
How to complain
If you have any concerns about our use of your personal data, you can make a
complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with
us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with
us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113